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EXIN SIAM Professional Exam Sample Questions (Q27-Q32):

NEW QUESTION # 27
The corporate strategy of ZYX contains these objectives:
-Ensure delivery against contracts
-Invest in and tram all ZYX staff
-Reduce operating costs
-Be ready to adapt to change
The ZYX strategy requires that the costs of the service integrator should be as low as possible, and that service levels and high-quality services should be achieved at all times. The CEO wants the new SIAM model to be in place as soon as possible OUTSCO is a global provider of a range of services, including service integration They have a good reputation as a flexible and reliable service integrator who is willing to amend their SIAM model. They are in the last year of a 10-year contract to provide outsourced services to ZYXUK. Over the last two years the performance and quality of their services has decreased SIAMRUS is a global provider of service integration services in the manufacturing sector They use a standardized SIAM model with limited flexibility SIAMRUS recently created an outline SIAM strategy for ZYXUK: proposing that they should be the service integrator.
ZYXS is experienced in the service management of corporate services including managing the delivery of service providers The ZYXS IT Director used to be a senior service manager in a small service integration company The ZYXS office location is almost at capacity with no possibility of expansion ZYXS are the developers of NEWBNK, which is strategic to the future of ZYX The CEO wants to retain as many of the existing service providers as possible Which is the most appropriate structure and sourcing approach for choosing the service integrator for ZYX?

  • A. OUTSCO as an external service integrator, providing service integration services to ZYX
  • B. SIAMRUS as an external service integrator, providing service integration services to ZYX
  • C. ZYXS as an internal service integrator, transferring their application and support services into ZYXD
  • D. OUTSCO as a hybrid service integrator, acting with the service management function ofZYXS

Answer: C

Explanation:
* Corporate Strategy Alignment:
* The ZYX strategy emphasizes low costs for the service integrator, high service levels, and maintaining existing service providers. ZYXS, with its internal capabilities, aligns well with these objectives.
* Internal Capabilities:
* ZYXS has experience in service management and developing NEWBNK, a strategic application for ZYX. Utilizing internal capabilities can reduce costs and ensure tighter control over service quality.
* Transfer of Services:
* Transferring application and support services to ZYXD consolidates resources and leverages existing internal expertise, ensuring continuity and stability in service provision.
* Avoiding External Constraints:
* Appointing an external service integrator like OUTSCO or SIAMRUS could introduce higher costs and less flexibility. ZYXS's internal management can better align with the strategic goals and existing corporate culture.
* Capacity Considerations:
* Although the ZYXS office is at capacity, transferring application and support services to ZYXD helps manage this limitation by distributing workloads and responsibilities.
* References:
* SIAM Professional Body of Knowledge (BoK) discusses the benefits and considerations of different service integrator models.
* ITIL 4: Drive Stakeholder Value (DSV) provides insights into managing service provider relationships and aligning them with organizational strategy.
References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Service Integrator Models
* ITIL 4: Drive Stakeholder Value (DSV), Section on Sourcing and Supplier Management


NEW QUESTION # 28
ZYX has used a phased approach for implementing the SIAM model
-ZYXS is the service integrator and provides the service desk for the SIAM ecosystem
-NETSCO had all network services transitioned to them
-OUTSCO has been selected to provide hosting services
The next phase is to transition all services currently hosted by ZYXS and ZYXD to OUTSCO Due to time pressures, it has not been possible to test how the services will perform after transition.
The ZYX CEO is concerned about the risks to the services and the ability of ZYX to be able to carry out its business activities She wishes that an early life support (ELS) function is implemented What approach should be taken to resolve incidents and problems caused by the transition of services?

  • A. Establish a data room containing all information about the services so that facts and data can be quickly checked
  • B. Set up a short-term function with staff from BANKSCO, ZYXS. ZYXD: ZYXG. NET$CO and OUTSCO
  • C. Complete the transition over a weekend when the number of people using the services will be low
  • D. Ensure that the ZYXS service desk is fully briefed and ready to handle any increase in call and incident volumes

Answer: B

Explanation:
* Early Life Support (ELS):ELS involves providing additional support during the initial period after a transition to ensure stability and address any issues promptly.
* Comprehensive Coverage:Setting up a short-term function with staff from all involved parties ensures comprehensive coverage and expertise in resolving incidents and problems caused by the transition.
* Collaboration:Including staff from various service providers and internal teams fosters collaboration and knowledge sharing, essential for quick problem resolution.
* Risk Mitigation:This approach directly addresses the CEO's concerns about risks to services and business activities by ensuring that experienced staff are available to handle issues as they arise.
* Service Desk Preparation:While ensuring the service desk is ready to handle increased volumes is important, it alone is insufficient without dedicated resources to address specific transition-related issues.
* Data Room:Establishing a data room is beneficial for information access but does not provide the
* necessary hands-on support required during the transition.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Transition Planning and Support
* SIAM Professional Body of Knowledge (BoK), Early Life Support Sections


NEW QUESTION # 29
The ZYXS IT Director has proposed to the CIO that ZYXS should be the service integrator in the new SIAM model. The CIO wants to validate if the necessary capabilities exist in ZYXS. The CIO has asked SIAMRUS to perform the assessment.
What is the first activity that SIAMRUS should carry out?

  • A. Identify and then map the stakeholders, process owners and managers for all services across ZYX
  • B. Compare the ZYXS service integration capabilities with the SIAM objectives and the target SIAM model
  • C. Assess the existing capabilities of each team in ZYXS and determine if they are at the required maturity
  • D. Prepare a heat map to provide a graphical summary of capabilities and show it to the CIO

Answer: B

Explanation:
* Objective and Context:
* The ZYXS IT Director proposes ZYXS as the service integrator in the new SIAM model.
* The CIO needs to validate if ZYXS possesses the necessary capabilities.
* Assessment of Capabilities:
* SIAMRUS must begin by comparing the current service integration capabilities of ZYXS with the defined SIAM objectives and the target SIAM model.
* This involves identifying the specific capabilities required for the target SIAM model and evaluating whether ZYXS meets these requirements.
* Alignment with SIAM Objectives:
* This comparison ensures that ZYXS can fulfill the roles and responsibilities expected of the service integrator, in line with the overall goals of the SIAM implementation.
* Initial Activity:
* This step serves as the foundation for understanding gaps and strengths, which will guide further detailed assessments and development plans if necessary.
References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Capability Assessment
* ITIL 4: Direct, Plan and Improve (DPI), Section on Continual Improvement


NEW QUESTION # 30
The CEO has asked the IT Director to create a SIAM strategy for ZYX that aligns with the mandate for change and the corporate strategy The CEO wants it as soon as possible.
What should the IT Director do?

  • A. Adopt the SIAM strategy proposed by SIAMRUS for ZYXUK
  • B. Design a new SIAM strategy ignoring the report from SIAMRUS
  • C. Design a new SIAM strategy using the report from SIAMRUS as input
  • D. Adopt the SIAM strategy proposed by SIAMRUS for ZYX

Answer: C

Explanation:
Context and Requirements:
The CEO has requested the IT Director to create a SIAM strategy aligned with the mandate for change and the corporate strategy.
Utilizing Existing Reports:
Using the report from SIAMRUS as input ensures that the new strategy leverages the insights, analysis, and recommendations already provided by SIAMRUS.
This approach ensures that the IT Director can build on existing work rather than starting from scratch, saving time and effort.
Customization and Alignment:
While the SIAMRUS report provides a foundation, the IT Director needs to design a strategy that is tailored to ZYX's specific needs, objectives, and corporate strategy.
This customized strategy will ensure better alignment and effectiveness.
Strategic Integration:
Integrating insights from SIAMRUS with the unique requirements of ZYX ensures that the strategy is comprehensive and well-rounded.
Reference:
SIAM Professional Body of Knowledge (BoK), Chapter on SIAM Strategy
ITIL 4: Direct, Plan and Improve (DPI), Section on Strategy Management


NEW QUESTION # 31
There are many factors that can influence the design of a SIAM model
Which factor will most influence the choice of the SIAM structure for ZYX?

  • A. Capabilities of the staff working in the ZYX organizations
  • B. Multiple geographical locations of ZYX companies
  • C. Willingness of service providers to be part of the SIAM model
  • D. The report and proposed SIAM strategy from SIAMRUS

Answer: B

Explanation:
Introduction:
* This question is about identifying the factor that will most influence the choice of the SIAM structure for ZYX.
* Different factors can significantly impact the design and implementation of a SIAM model.
Analyzing the Options:
* Option A:
* Focuses on the capabilities of the staff working in ZYX organizations.
* Important for operational effectiveness but not the primary driver for SIAM structure.
* Option B:
* Highlights the multiple geographical locations of ZYX companies.
* Managing services across various locations is crucial for ensuring consistency and integration.


NEW QUESTION # 32
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